A KFC customer from the United Kingdom was left completely disgusted after finding an entire chicken head in her box of hot wings.
Gabrielle, the woman, shared a picture of the chicken head encrusted in crunching batter looking like it came out of the fryer.
The woman says she ordered from KFC Feltham in Twickenham, England.
The review that she left in a JustEast review, she said:
I found a fried chicken head in my hot wings meal. Put me off the rest of my meal, urgh.
A picture of the chicken head was shared on Instagram, where it went viral and caught the attention of KFC.
KFC Released a statement about the incident, saying:
We were genuinely surprised by this photo. Since Gabrielle got in touch, we’ve been looking into how it happened. Put simply, we serve real chicken — and we’re proud of that — but this has clearly slipped through the strict processes and checks in place with our suppliers, partners and teams, who freshly prepare everything in our restaurants.
KFC said they were baffled on how the chicken head managed to get in the order.
They also said that it was the most generous 2-star review that they got.
It’s true that even the best laid plans can on rare occasions go awry. And this is an incredibly rare one. It’s one we’ve taken incredibly seriously — already putting further measures in place with our suppliers as well as retraining our teams to prevent it happening again. That said, it doesn’t change Gabrielle’s experience — so we’ve reached out to her and she’s now accepted some free KFC on us.
KFC noted that they invited Gabrielle and her family to see how they prepare their meals to ensure that no chicken heads are used.
What are your thoughts on a chicken head ending up in a bag of hot wings? Let us know your thoughts by leaving a comment in the comments section below!